Please see our terms and policy’s‍ ‍

  1. All rental items are on a first come first serve basis.

  2. Once you have selected the items you need for your event and you have spoke to a member of our team directly then we can then create your reservation.

  3. We accept cash, good checks, and all major credit cards. (Subject to a min 3% Card processing fee). Sales and use tax will be charged on all rental items. (unless exempt status)

  4. To secure your reservation we ask for a non-refundable down payment equal to 50% of the total cost of the order.

    The balance is due in full before we deliver your items. For scheduled events due typically 15 days before your event.

    You may reschedule your event with no penalty if you do so at least 2 weeks prior to your delivery date scheduled.

    Notice of less than 2 weeks, we charge ½ of the rental fee. You may add more items to your booking at any time -any extra items are subject to availability.

  5. Tents

    We are happy to do a venue/ site inspection for prospective tent rentals. We have several sizes and can recommend what will accommodate your area and guests the best. We handle the setup and tear down of all tents, sidewalls, and dancefloors. Renter is not authorized to takedown or alter the structure after our final inspection. Pole tents can only be setup on grass or gravel surfaces. Tent setup/ teardown & delivery price is calculated based on the size of the tent and location/ difficulty of setup. Customer is responsible for identifying all underground utilities. (Electric, gas, water, fiber, septic, etc.) We highly recommend calling miss utility if you are not sure, we can do so but only at your request. Permits are required on all tents larger than 20’x40’ or 800sf, we will handle permit applications in Rockbridge County, they cost typically about $50. Please have the grass mowed well before we setup to prevent grass stains and damage to our equipment. Tents are temporary structures made to provide limited shelter from light weather conditions (sun & Rain). Tents should be evacuated immediately to avoid injury if severe weather, lightning, or strong winds are present. Rockbridge Rental Company LLC assumes no liability for personal injury or property damage under any circumstances. Damage caused to rented items by negligence on the renters behalf will incur damage fees, up to the full replacement cost if necessary.

  6. Linens

    Linens will be delivered to you clean & pressed ready to use, hanging on coat hangers in the dry cleaners bag. Linens should be kept dry to prevent staining and mildew. After your event and the table is cleared of decor, food/drink, and etc. Linens should be placed in a pile or bagged for pickup. Excessive stains or damage (Burn holes, Wax, etc.) will incur a new linen replacement fee.

  7. Pickup & delivery-

    Because we are primarily a mobile business and we do not have a store front location, delivery is going to be required on all orders. Delivery times are scheduled the week of your event, we will try our best to accommodate the specific time you are requesting. Please understand current weather and demand are the biggest factors during our busy season. Delivery starts at $100.00 that includes pickup. Delivery is priced by the travel/driving distance and our estimated time to unload the items at your requested location, Additional delivery charges will occur for 2nd floor or higher and or excessive distance from the delivery trucks.

  8. Flatware/Glassware/Concessions

    Delivery- Special containers are used for our flatware, glassware, etc. to guarantee that you receive your items sterilized, and ready for use. Our delivery team will neatly stack all items in a mutually convenient place on delivery. No Refunds will be given for unused equipment once it is packaged for delivery.

    PICKUP - All flatware, utensils, etc. need to be rinsed, and free of food, and repacked in the same containers as they were delivered. There is a replacement fee for all boxes and crates not returned. Broken rental items happen and damage claims will be assessed per basis. Please do your best to take care of our equipment.

  9. Tables/ Chairs

    All tables and chairs must be broken down and stacked for pickup unless a setup/teardown fee was included in your booking. Plastic chair weight limits are approximately 250 pounds. Do not stand on tables or chairs. Damage will incur a replacement fee.

For further questions please reach out to us by phone or email, we are happy to answer!